Refund Policy

At First Street, we strive to provide the best quality products and service. Please take a moment to review our refund policy.

Change of Mind

We do not accept refunds or exchanges for change of mind. We encourage you to carefully review your purchase before completing your order.

In-Store Returns

If you’ve made a purchase in-store, you may return the item(s) within 7 days of the purchase date for a refund or exchange, provided the item is in its original, unused condition with all tags attached.

Online Purchases

For items purchased online, we offer a 7-day return policy starting from the day you receive your order. If you wish to return your online purchase, please ensure the item(s) are in their original, unused condition with all tags attached.

Conditions for Returns

Proof of purchase (receipt or order confirmation) is required for all returns.
The item must be in its original, unused condition and packaging.
We do not accept returns on sale items or items purchased using a discount code.

If your return is approved, we will issue a refund to the original payment method or offer an exchange, depending on your preference.

Return Shipping

For online returns, you are responsible for the shipping costs associated with returning the item to us unless the item was faulty or damaged upon arrival.

Faulty or Damaged Items