Refund Policy
Every First Street shirt is an original, one-of-one vintage piece. We photograph the exact item you'll receive, list its true size from real measurements, and give every shirt an honest condition rating. Because these are pre-owned vintage garments, small signs of age that match the description are part of the character — not a fault.
We want you to love your shirt. Here's how returns work.
Change of mind
If a shirt isn't quite right — the fit, or you've simply changed your mind — we're happy to help with a store credit or an exchange. We don't offer refunds for change of mind.
- You have 14 days from delivery to request it.
- Choose store credit (spend it on anything, whenever you like) or swap for another in-stock shirt of equal or greater value (you just pay the difference).
- The shirt must come back unworn, unwashed and in the same condition you received it, with any tags still attached.
- Return postage for change-of-mind returns is covered by you. Please use a tracked service — we can't be responsible for returns lost in transit.
- Because every shirt is one of one, an "exchange" means swapping for a different shirt — we can't replace the exact same item.
Faulty or not as described
If your shirt arrives faulty, or genuinely not as described in the listing, you're entitled to a refund or a replacement — your choice.
- Contact us within 14 days of delivery with your order number and clear photos.
- If we confirm the item is faulty or not as described, we cover the return postage and refund you in full (or arrange a replacement or credit if you'd prefer).
What "not as described" means: the shirt is materially different from the listing — the wrong shirt, undisclosed damage (a hole or stain that wasn't shown or noted), or measurements that don't match what was listed. It does not mean normal vintage wear that was shown in the photos or noted in the condition rating — that has been disclosed, and it's part of owning original vintage.
Sale & clearance items
Discounted or clearance shirts can still be returned if they're faulty or not as described, but they are not eligible for change-of-mind store credit or exchange.
How to start a return
Email sam@firststreet.store with your order number and let us know whether you'd like store credit, an exchange, or (for faulty / not-as-described items) a refund. We'll reply with the return address and next steps. Please don't post anything back before you hear from us.
Once we receive it
We inspect returns within 3 business days of arrival and issue your store credit, exchange or refund promptly. Refunds are made to your original payment method.
International orders
The same policy applies worldwide. International customers cover return postage for change-of-mind returns — please use a tracked service and allow for transit time within the 14-day window. If your delivery was delayed in transit, get in touch and we'll work with you.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. The change-of-mind terms above are offered in addition to these rights.